Shipping policy
Shipping Policy
At Figtiin, every order is prepared with care and intention. Below is what you can expect once your piece begins its journey to you.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
During peak periods or special launches, processing times may be slightly longer — we appreciate your patience as we prepare each order thoughtfully.
Once your order has been shipped, you’ll receive a confirmation email with tracking details.
Shipping Destinations
We currently ship to:
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Singapore
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Selected international destinations
If your country is not listed at checkout or if you’re unsure about delivery availability, feel free to reach out to us at figtiin@figtiin.com
Shipping Rates & Delivery Times
Shipping fees and estimated delivery times are calculated at checkout based on your location and selected shipping method.
Estimated delivery timelines:
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Singapore: 2–5 business days
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International orders: 5–14 business days, depending on destination and customs processing
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs clearance, weather conditions, or courier delays.
Customs, Duties & Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are not included in our prices and are the responsibility of the recipient.
We recommend checking with your local customs office if you’re unsure about potential charges.
Delays & Missing Parcels
While we work closely with our shipping partners, occasional delays may occur. If your order appears delayed or hasn’t arrived within the estimated timeframe, please contact us at figtiin@figtiin.com and we’ll assist you with care.
Figtiin is not responsible for delays caused by customs, incorrect address details, or courier disruptions, but we’ll always do our best to help you trace your parcel.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate at checkout.
Orders returned to us due to incorrect or incomplete address details may incur additional shipping charges for re-delivery.
Lost or Damaged Shipments
If your order arrives damaged, or if your parcel is lost in transit, please notify us as soon as possible at figtiin@figtiin.com so we can review the situation and support you appropriately.
Questions
If you have any questions about shipping, delivery timelines, or your order status, we’re always here to help.