Last updated: 7th January 2026

At Figtiin, personal data is an amanah—a trust. We collect only what is necessary, use it with care, and protect it responsibly in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how Figtiin collects, uses, discloses, and protects personal data when you visit or transact on Figtiin.com.

1. Personal Data We Collect

“Personal data” means data, whether true or not, about an individual who can be identified from that data, as defined under the PDPA.

Data You Provide

We may collect personal data when you:

• Place an order or make a payment

• Create an account (if applicable)

• Contact us or subscribe to updates

This may include:

• Name

• Email address

• Contact number

• Billing and delivery address

• Order and transaction details

Data Collected Automatically

When you visit our website, we may collect:

• IP address

• Browser and device information

• Pages visited and interactions

This data helps us maintain website functionality and improve user experience.

2. Purpose of Collection, Use & Disclosure

We collect, use, and disclose personal data only for purposes that a reasonable person would consider appropriate in the circumstances, including to:

• Process and fulfil orders

• Arrange delivery and logistics

• Communicate with you regarding purchases or enquiries

• Provide customer support

• Improve our website and offerings

• Send updates or marketing communications (only where consent has been given)

Personal data will not be used for purposes beyond those stated without obtaining further consent, unless permitted or required by law.

3. Consent

By providing your personal data to us, you consent to the collection, use, and disclosure of your personal data as described in this Policy.

You may withdraw your consent at any time by contacting us. Please note that withdrawing consent may affect our ability to provide certain products or services to you.

4. Disclosure of Personal Data

We may disclose your personal data to trusted third parties where necessary, including:

• Payment service providers

• Delivery and logistics partners

• E-commerce, hosting, and IT service providers

These parties are contractually or legally required to protect your personal data and use it only for the purposes for which it was disclosed.

Figtiin does not sell or trade personal data.

5. Accuracy of Personal Data

We rely on you to ensure that the personal data you provide is accurate and complete. Please inform us if there are changes to your information so we can keep our records up to date.

6. Protection of Personal Data

We take reasonable security arrangements to protect personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Retention of Personal Data

We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and accounting obligations.

When personal data is no longer required, it will be securely deleted or anonymised.

8. Transfer of Personal Data Outside Singapore

Where personal data is transferred outside Singapore, we ensure that the recipient provides a standard of protection comparable to that required under the PDPA.

9. Access & Correction Requests

In accordance with the PDPA, you may request to:

• Access personal data we hold about you

• Correct inaccuracies in your personal data

Requests can be made in writing. We may charge a reasonable administrative fee for access requests, where permitted by law.

10. Withdrawal of Consent & Complaints

You may withdraw your consent, or raise questions or concerns regarding our handling of personal data, by contacting our Data Protection Officer.

We will respond within a reasonable time and in accordance with PDPC guidelines.

11. Cookies & Analytics

We use cookies and similar technologies to operate our website and understand usage patterns. You may disable cookies via your browser settings, though this may affect site functionality.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be published on this page with the revised date.

Continued use of our website constitutes acceptance of the updated Policy.

13. Data Protection Officer (DPO) Contact

In compliance with the PDPA, Figtiin has designated a Data Protection Officer: fauzi@figtiin.com