Return & Refund Policy

Returns

We understand that sometimes things don’t feel quite right.

You may request a return within 7 days of receiving your order.

Returned items must be in the same condition as when they arrived — unworn, unused, with tags intact and in their original packaging. A receipt or proof of purchase is required.

*Please note that the return shipping fee is set at SGD5 and will be deducted from the refund.

To begin, simply write to us at figtiin@figtiin.com.
Approved returns will be sent to the following address:

Figtiin Pte. Ltd
12 Woodlands Square
#13-79 Woods Square Tower 1
Singapore 737715

Once your return is accepted, we’ll share a return shipping label along with gentle guidance on how to send your parcel back to us.
Please note that items returned without prior approval cannot be accepted.

If you have any questions along the way, we’re always here at figtiin@figtiin.com.

Damages & Order Issues

Please take a moment to inspect your order upon arrival.
If your piece arrives damaged, defective, or not as expected, let us know as soon as possible so we can make things right with care and fairness.

Items Not Eligible for Return

Some pieces are made with intention and therefore cannot be returned, including:

  • Custom or personalised items

  • Sale items

  • Gift cards

If you’re unsure about a specific item, feel free to reach out — we’re happy to guide you.

Exchanges

To keep things simple and swift, we recommend returning your item first. Once your return is approved, you may place a new order for the piece you love.

European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, you may cancel or return your purchase within 14 days, no explanation needed.
Returned items must remain unworn, unused, with tags attached, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we’ve received and carefully inspected your return, we’ll notify you of the outcome.
Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the transaction.

If more than 15 business days have passed since your return was approved, please reach out to us at figtiin@figtiin.com.