FAQs
About
What is Figtiin?
Figtiin is a thoughtfully designed hijab brand inspired by florals, simplicity, and everyday grace. Each piece is designed to layer beautifully and feel at home in every moment.
What collections does Figtiin offer?
Figtiin is organised into three main collections:
- Floral Forms – illustrated florals and expressive prints
- Simple – refined plain colours for everyday wear
- Accent – accessories and finishing details
How can I contact Figtiin?
If you need assistance or have a question, reach out to us at figtiin@figtiin.com — we’re always happy to help.
Product
What material are Figtiin shawls made from?
Material details vary by design. Each product page includes specific fabric information so you can choose the piece that best suits your preference and needs.
Are Figtiin shawls opaque?
Opacity varies by design and colour. We aim for comfortable coverage while keeping the fabric breathable and elegant.
Do Figtiin shawls include a metal logo emblem?
Yes. Some Figtiin shawls feature a metal logo emblem that is securely attached using adhesive. This detail is decorative and should be handled with care, especially during washing and ironing.
Care Instructions
How should I wash my Figtiin shawl?
We recommend hand washing your shawl for best care.
If machine washing, place the shawl in a laundry bag and use a gentle or delicate cycle with cold water.
Can I use a washing machine or clothes dryer?
Yes, with care. Always use a laundry bag for machine washing.
If using a clothes dryer, keep it on low heat and ensure the shawl is protected inside a laundry bag to prevent stress on the fabric and metal logo emblem.
Can I iron my Figtiin shawl?
Yes, but avoid direct heat on the metal logo emblem. Use a low heat setting and iron around the emblem, or place a thin cloth between the iron and the shawl.
Will washing affect the metal logo emblem?
Opacity varies by design and colour. We aim for comfortable coverage while keeping the fabric breathable and elegant.
Shipping & Returns
Where do you ship to?
We currently ship locally and to selected international destinations. Shipping costs are calculated at checkout based on weight and destination.
How long will my order take to arrive?
Orders are usually processed within a few working days. Delivery times vary depending on location and shipping method. Local orders usually arrives 1-2 days after shipping.
Can I return or exchange my order?
We accept returns within 7 days of delivery, provided items are unworn, unused, and in original condition. Please refer to our Returns Policy for full details.